FAQ

Frequently asked questions for self help.

Sales and pre-sales
1 The purchase page is asking for a password
2 Can I - or How can I - upgrade
3 Questions on the order process
4 Magazine promotional version has expired

Download and Installation
8 What are the hardware/operating system requirements?
19 Error 1311 Source File not found.
20 Setup was unable to find the MSI package.
21 Error 1606 Could not access network location.
22 Zip version
25 How do I put an Ability icon onto the desktop
26 Write Freeze/Unable to register document.
27 Microsoft Visual C++ Runtime library error when installing Photoalbum
28 Setup prompts for DAO.MSI on Windows XP
29 abolepages.dll fails to register
30 General Troubleshooting of Install and Patch Install
31 Manually installing a patch
32 Installing on Windows 98/ME/2000
33 How to make a clean install
34 Cannot uninstall/re-install - error message asking for a patch
122 How to modify Windows right-click options in Explorer
130 Installing via dial-up or other slow internet connection
134 Serif Photoplus tries to run the MSP patch file

Product Keys, Activation, Registration
35 Can't get the Product Key to work.
36 Your trial period has expired
38 How do you turn off the registration wizard?
39 I have a question relating to the online order?
40 How to enter an Extension Code
152 Lost activation key, serial number, registration details - re-installation

Import/Export
43 What are the full import/export options?
44 How can I import MS Works files?
45 Is it compatible with my old files?
47 Error "W048F32W.DLL Not Found" (or similar)
48 How do I open an Ability file in program "xyz"
49 Error message on opening a PDF file in Ability
50 Freeze after save to PDF
121 Could not start print job when trying to create PDF file
126 Support for ODF and OOXML formats

Printing
53 General printer troubleshooting
138 Small print preview or wrong page size in Write

Write
54 Can't see text  in Write - all I get is blank screen
55 All I can see is the page - the menus have disappeared
56 Write won't start at all
57 Can't see pictures in Write - all I get is an icon
60 What about templates
61 Cannot run spell checker/thesaurus or wrong language spell tools
64 The receiver cannot read emails from Write
65 How do I insert a non-breaking space?
66 About the Write Backup file (ABK)
67 European characters on a UK/US keyboard
68 Cannot set the top and bottom margin to zero (or some other small setting)
69 Can the spell checker from Write be used in Outlook Express?
70 How to make a page border
132 Large cursor and letters appear vertical
142 Can I password protect my Write documents

Database
71 "Syntax error in query" in Database
72 How do I connect to an Ability Database with ASP?
73 Multiple fields on the last line of Address label
74 How do I create address lables
76 How do I fill a sheet of labels with the same address
77 Quick Database tutorial
78 How to import ASCII text
79 Simple Address book example connecting with Write
80 Database compatibility with MDB
81 Can Database be used with MySQL
82 Creating a database of hyperlinks
83 How to create a Switchboard
84 Default sort order
123 How do I insert a row in database (and how to set a default sort order)
125 Parameter entry before running queries
128 Emailing from a database form
131 Creating filters based on Time
140 Database limits (maximum number of records etc)

Spreadsheet
85 How to delete a manually inserted page-break
86 Black cells appears black after import from Excel
87 Cannot get loadAPR template to work correctly
88 How to turn on/off the spreadsheet grid (and other display and print properties)
89 How about pivot tables
90 Best Fit Line/Regression Line Example
137 Generating a web page from spreadsheet data
141 Can I password protect my files

Photopaint
133 How Photopaint sizes photos at print time

Macros and Automation
93 Sending "any" keys to an application
94 Write macro to delete previous/next word
95 How to use Programmable Forms
96 How to use macro buttons to link Database forms
97 Automating printing of envelopes
98 How to search and replace in Write
99 Use Spreadsheet to create Excel xls
100 Start Database and open a form
101 Run macros from Hyperlinks
102 How to run a macro as an application starts/Autoexecute macros
103 How to create a control panel (or switchboard) in Database
104 How to create a toolbar button to start external applications
129 How to create a simple database search button

General
146 How to find the build version
105 What are the limitations of Ability Office compared to Microsoft Office?
106 What about the Euro?
109 Trying to open a file and the Ability logo stays on screen
111 Do I need a CD for backup purposes?
112 What about printed documentation/manual/tutorials
114 Associating files (Excel, Word and others) with Ability applications
115 General File/Send problems
116 File Association trouble-shooter
117 How to provide the right information
118 How to add Ability icons to Desktop, Quick Launch toolbar and Start menu
119 What license agreement does Ability operate under
120 No toolbar or menu visible
127 Windows Vista issues
135 Setting the character encoding for Ability
136 General problems opening email attachments
139 Technical Support Policy
164 Wir unterstützen nur Ability Office

Photoalbum
124 Where does Photoalbum store descriptions and notes