FAQ

Frequently asked questions for self help.

Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.

Search for

Select category

Select software version

Knowledge base article 109

Trying to open a file and the Ability logo stays on screen

This can happen if you accidentally open a non supported file with Ability. A common example (goodness knows why!) is trying to use Ability Write to open an Adobe PDF file. If as well, the "Always use this program..." checkbox is clicked, then PDF will be associated with Ability Write and every time you try to open a PDF from Windows Explorer, the Ability logo will appear on screen then freeze, since it cannot handle this file format.

To remove the association between Ability and PDF (or any other file format incorrectly associated with Ability), do the following:

Select Start/Programs/Widows Explorer.
Select Tools/Options (or Folder Options)/File Types.
Choose "Adobe Acrobat Document (PDF)" or any whatever file type is causing you a problem.
Click Remove and close the dialog.

Now try to open the PDF file directly from Windows Explorer (i.e. double-click on it). When prompted to pick a program, choose Adobe Acrobat and check the "Always use this program..." box.