Frequently asked questions for self help.

Knowledge base article 19

Error 1311 Source File not found.

If installing from CD, usually means there is a defect on the CD-ROM.

If installing from our web site, it could be a problem with the local temporary folder. Try deleting temporary files:

  1. Start Internet Explorer
  2. Select Tools/Internet Options
  3. In the General tab, click Delete Files
  4. Restart installation

See also Knowledge Base Article 22: Zip version