Frequently asked questions for self help.

Sales and pre-sales
2 Can I - or How can I - upgrade

Download and Installation
158 Cannot start any Ability program - Windows error message (GPF)
34 Cannot uninstall/re-install - error message asking for a patch
25 How do I put an Ability icon onto the desktop
10 How do I remove the trial version?
8 What are the hardware/operating system requirements?

Product Keys, Activation, Registration
162 Invalid serial number
144 How to activate Ability Office version 5.0
152 Lost activation key, serial number, registration details - re-installation
153 Produkt-Aktivierung - Deutsch Version von Pearl
157 Error: a valid license cannot be found

126 Support for ODF and OOXML formats
121 Could not start print job when trying to create PDF file
50 Freeze after save to PDF
49 Error message on opening a PDF file in Ability
47 Error "W048F32W.DLL Not Found" (or similar)
45 Is it compatible with my old files?
44 How can I import MS Works files?
43 What are the full import/export options?

138 Small print preview or wrong page size in Write
166 Printer not activated, error code - 30 when printing to PDF

55 All I can see is the page - the menus have disappeared
70 How to make a page border
132 Large cursor and letters appear vertical
69 Can the spell checker from Write be used in Outlook Express?
65 How do I insert a non-breaking space?
142 Can I password protect my Write documents
64 The receiver cannot read emails from Write
67 European characters on a UK/US keyboard
66 About the Write Backup file (ABK)

123 How do I insert a row in database (and how to set a default sort order)
81 Can Database be used with MySQL
71 "Syntax error in query" in Database
125 Parameter entry before running queries
140 Database limits (maximum number of records etc)
128 Emailing from a database form
131 Creating filters based on Time
72 How do I connect to an Ability Database with ASP?
78 How to import ASCII text
82 Creating a database of hyperlinks
83 How to create a Switchboard
84 Default sort order
77 Quick Database tutorial
76 How do I fill a sheet of labels with the same address
74 How do I create address lables
73 Multiple fields on the last line of Address label
80 Database compatibility with MDB

86 Black cells appears black after import from Excel
88 How to turn on/off the spreadsheet grid (and other display and print properties)
141 Can I password protect my files
90 Best Fit Line/Regression Line Example

Macros and Automation
97 Automating printing of envelopes
129 How to create a simple database search button
101 Run macros from Hyperlinks
96 How to use macro buttons to link Database forms
104 How to create a toolbar button to start external applications
102 How to run a macro as an application starts/Autoexecute macros
95 How to use Programmable Forms
100 Start Database and open a form
94 Write macro to delete previous/next word
103 How to create a control panel (or switchboard) in Database
99 Use Spreadsheet to create Excel xls
98 How to search and replace in Write
93 Sending "any" keys to an application

146 How to find the build version
164 Wir unterstützen nur Ability Office
154 Windows 8 and Launcher
139 Technical Support Policy
105 What are the limitations of Ability Office compared to Microsoft Office?
109 Trying to open a file and the Ability logo stays on screen
115 General File/Send problems
116 File Association trouble-shooter
117 How to provide the right information
119 What license agreement does Ability operate under
114 Associating files (Excel, Word and others) with Ability applications

124 Where does Photoalbum store descriptions and notes