FAQ

Frequently asked questions for self help.

Sales and pre-sales
2 Can I - or How can I - upgrade

Download and Installation
173 Activation required on each run of an Ability application
170 Installer "cannot find MSI"
165 Cannot start Ability — api-me-win-crt-runtime-l1-1-0.dll missing

Product Keys, Activation, Registration
174 Error or problem when activating the software
169 Activation state invalid
167 Activation requested on every run (after successful activation)
152 Lost activation key, serial number, registration details - re-installation
176 Cannot find serial number

Import/Export
148 Error "W048F32W.DLL Not Found" (or similar)

Printing
166 Printer not activated, error code - 30 when printing to PDF

Write
151 Spell check language options
175 Crash on saving/opening a file

Presentation
161 Can't Preview/Print or Save to PDF all the slides in a presentation