FAQ

Frequently asked questions for self help.

Knowledge base article 176

Cannot find serial number

Three common scenarios:

  1. You just bought Ability directly from ourselves at ability.com and have not received a confirmation of purchase email. It could be a spam problem (check you spam folder) or it could be a typo when you entered your email address at point of purchase. Please contact us at support@ability.com.
  2. You just bought or received Ability from a 3rd party supplier, for example an OEM that is bundling Ability with hardware, and cannot locate the serial number. Please look carefully for two banks of 5 alpha-numerics (XXXXX-XXXXX) - it will be there somewhere! If you still cannot find it, please contact the supplier. Please note that support at Ability will not know where the serial number will be printed in such cases.
  3. You have activated Ability previously and need to re-activate but have lost the serial number. In this case, please login (create a new account if necessary) at https://ability.com/login. The email address you use should match that used at time of activation. If a match is found, your serial number will be shown. If not, please contact support@ability.com.