FAQ

Frequently asked questions for self help.

Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.

Search for

Select category

Select software version

Knowledge base article 179

Toolbar update warning message on starting Spreadsheet

Symptoms: on starting Spreadsheet, a message is displayed "Due to a software update the toolbar 'Format' has changed". Sometimes this message is obscured by the splash screen.

Immediate continuation: just press the space bar to continue.

Cause can be either:

You double-clicked on the Spreadsheet icon when a single-click will launch Spreadsheet - Windows tries to start Spreadsheet twice and this can cause the error. Solution: single-click when appropriate.
There is a problem with registry and Spreadsheet.

Fixing the registry

Warning: only do this if you are confident on your computer skills!

Below is for version 10.0 - just replace "10.0" with e.g. "9.0" if you have version 9 and so on.

Solution 1: Start REGEDIT and navigate to:
HKEY_CURRENT_USER\SOFTWARE\Ability 10.0\Ability Spreadsheet
And then delete the key.

Solution 2: Select Start and enter "command prompt" in the search box. Right click over the command prompt program and select "Run as administrator". At the command prompt, enter the following command:
REG DELETE "HKCU\SOFTWARE\Ability 10.0\Ability Spreadsheet"