FAQ

Frequently asked questions for self help.

Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.

Search results

Download and Installation
185 Windows installer error 1638
181 Microsoft Defender paranoid mode
170 Installer "cannot find MSI"
165 Cannot start Ability — api-me-win-crt-runtime-l1-1-0.dll missing
158 Cannot start any Ability program - Windows error message (GPF)
8 What are the hardware/operating system requirements?

Product Keys, Activation, Registration
188 The serial number is valid but is for an earlier version
180 Change of email address after activation
176 Cannot find serial number
174 Error or problem when activating the software
173 Activation required on each run of an Ability application (after successful activation)
169 Activation state invalid

Import/Export
49 Error message on opening a PDF file in Ability
148 Error "W048F32W.DLL Not Found" (or similar)

Printing
166 Printer not activated, error code - 30 when printing to PDF

Write
151 Spell check language options
175 Crash on saving/opening a file
66 Automatically saving your work

Spreadsheet
179 Toolbar update warning message on starting Spreadsheet

General
119 What license agreement does Ability operate under
139 Technical Support Policy
120 No toolbar or menu visible

Presentation
161 Can't Preview/Print or Save to PDF all the slides in a presentation