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Knowledge base article 169

Activation state invalid

This may happen after an incomplete install/uninstall sequence - should be a very rare occurrence.

To clean up activation state, please follow these steps.

Uninstall Ability Office
Start REGEDIT (enter REGEDIT in the Windows search box)
Navigate to and delete:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 10.0
Re-install Ability.

Note: 32 bit Windows does not have the WOW6432Node key so navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Ability 10.0

Note: for earlier versions of Ability, navigate to appropriate version key i.e.:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 8.0
or
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 7.0

Any further problems, please contact support.