FAQ

Frequently asked questions for self help.

Knowledge base article 169

Activation state invalid

This may happen after an incomplete install/uninstall sequence - should be a very rare occurrence.

To clean up activation state, please follow these steps.

  1. Uninstall Ability Office
  2. Start REGEDIT (enter REGEDIT in the Windows search box)
  3. Navigate to and delete, according to your version of Ability:
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 10.0
    or
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 8.0
    or
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Ability 7.0
  4. Re-install Ability.
Note: 32 bit Windows does not have the WOW6432Node key so navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Ability 8.0

Any further problems, please contact support.