Frequently asked questions for self help.

Knowledge base article 175

Crash on saving/opening a file

Symptom: Write cannot open or save files - typically the program will crash on open/save.

Possible cause: Windows defender has been setup to prevent Ability from accessing the Documents folder.

Solution: please allow Ability programs to access the Documents folder.

For instructions, please see this Microsoft advisory:


If controlled folder access is On please use the Add an Allowed app and select Ability Write (and other Ability applications).