Frequently asked questions for self help.
Knowledge base article 175Crash on saving/opening a file
Symptom: Write cannot open or save files - typically the program will crash on open/save.
Possible cause: Windows defender has been setup to prevent Ability from accessing the Documents folder.
Solution: please allow Ability programs to access the Documents folder.
- Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
- Go to Virus & threat protection > Manage settings
- Go to Manage Controlled folder access
If controlled folder access is On please use the Add an Allowed app and select Ability Write (and other Ability applications if necessary).