FAQ

Frequently asked questions for self help.

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Knowledge base article 170

Installer "cannot find MSI"

Ability use a standard Microsoft bootstraper called setup.exe to manage the download of the actual installer. If something goes wrong when setup is downloading or executing the installer, then a message similar to "cannot find MSI" will be displayed.

Step 1: first try to run the installer with admin privileges. This will require you to re-login to Windows as the Admin user and then try the downloader again.

Step 2: otherwise, the cause could be too many temp files - try using Windows Disk Cleanup utility to delete temporary files and temporary internet files. To run this, type "Disk Cleanup" in the Windows search box.

Step 3: try the alternate install method described below:

Knowledge Base Article 184: Alternate installation for version 11
Knowledge Base Article 177: Alternate install for version 10
Knowledge Base Article 172: Alternate install for version 8