FAQ

Frequently asked questions for self help.

Please take a quick look at common questions (and answers) in the default list. If you can't find what you're looking for, start off by selecting your Ability Office version and then narrow it down by entering search text and/or category.

Search results

Download and Installation
185 Windows installer error 1638
170 Installer "cannot find MSI"
181 Microsoft Defender paranoid mode
183 Additional Ability Office 11 installs
184 Alternate installation for version 11

Product Keys, Activation, Registration
186 My email has changed - how does this affect activation?
176 Cannot find serial number
174 Error or problem when activating the software
173 Activation required on each run of an Ability application (after successful activation)
180 Change of email address after activation
169 Activation state invalid
188 The serial number is valid but is for an earlier version

Import/Export
148 Error "W048F32W.DLL Not Found" (or similar)
49 Error message on opening a PDF file in Ability

Printing
166 Printer not activated, error code - 30 when printing to PDF

Write
151 Spell check language options
175 Crash on saving/opening a file
66 Automatically saving your work

Database
182 Microsoft Access database engine installation

General
119 What license agreement does Ability operate under
139 Technical Support Policy
120 No toolbar or menu visible