FAQ

Frequently asked questions for self help.

Download and Installation
8 What are the hardware/operating system requirements?
178 Additional version 10 installs
177 Alternate install for version 10
173 Activation required on each run of an Ability application
170 Installer "cannot find MSI"
165 Cannot start Ability — api-me-win-crt-runtime-l1-1-0.dll missing

Product Keys, Activation, Registration
180 Change of email address after activation
176 Cannot find serial number
168 Help About shows "Trial" rather than serial number
167 Activation requested on every run (after successful activation)
174 Error or problem when activating the software
152 Lost activation key, serial number, registration details - re-installation

Import/Export
49 Error message on opening a PDF file in Ability
121 Could not start print job when trying to create PDF file

Write
175 Crash on saving/opening a file

Spreadsheet
179 Toolbar update warning message on starting Spreadsheet
88 How to turn on/off the spreadsheet grid (and other display and print properties)

General
105 What are the limitations of Ability Office compared to Microsoft Office?
109 Trying to open a file and the Ability logo stays on screen
114 Associating files (Excel, Word and others) with Ability applications
139 Technical Support Policy
120 No toolbar or menu visible
119 What license agreement does Ability operate under