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Article de la base de connaissances 184

Alternate installation for version 11

Installing Ability is usually easiest using the setup.exe bootstrapper - as per the instructions on our standard download page.

If this process goes wrong (e.g. problems with the Windows temporary folders - see Knowledge Base Article 170: Installer "cannot find MSI") then you can install directly by:

Download the appropriate MSI from the table below - this is a single file installer.
Either:
Double-click the MSI in Windows Explorer
or
Execute the following at a command prompt (or Admin command prompt if available):
MSIEXEC /i AbilityPRO11_EN.msi
making sure to use the name of the actual MSI you download. You will need to CD into the download folder first:

Note: Depending on your user privileges, the above may or may not work (which is why we recommend using the bootstrapper). If there are problems, please make sure you have administrator privileges and try again. See troubleshooting below.

Ability Office Standard 11	Ability Office Professional 11 (mdb only)	Ability Office Professional 11 (mdb/accdb)
AbilitySTD11_EN.msi	AbilityPRO11_EN.msi	AbilityACE11_EN.msi
AbilitySTD11_DE.msi	AbilityPRO11_DE.msi	AbilityACE11_DE.msi
AbilitySTD11_FR.msi	AbilityPRO11_FR.msi	AbilityACE11_FR.msi
AbilitySTD11_ES.msi	AbilityPRO11_ES.msi	AbilityACE11_ES.msi
AbilitySTD11_NL.msi	AbilityPRO11_NL.msi	AbilityACE11_NL.msi
AbilitySTD11_PT.msi	AbilityPRO11_PT.msi	AbilityACE11_PT.msi
AbilitySTD11_SV.msi	AbilityPRO11_SV.msi	AbilityACE11_SV.msi
AbilitySTD11_IT.msi	AbilityPRO11_IT.msi	AbilityACE11_IT.msi

Troubleshooting

You can get a log of the install process and send this to support@ability.com. Get an admin command prompt - type command into the Windows Search box, right-click over Command Prompt and select Run as administrator as per screenshot:

Next, use CD to change to the folder where the MSI is - typically, this will be your downloads folder so:

CD \Users\YouUserName\Downloads

Then use the following install command:

MSIEXEC /i AbilityPRO11_EN.msi /l*v ability_install.txt

Note: the name of the MSI depends on what version of Ability you downloaded - e.g. Ability Office Standard English: AbilitySTD11_EN.msi

Finally, send the ability_install.txt to support if there are any problems.