FAQ

Foire aux questions pour l'auto-assistance.

Veuillez jeter un coup d'œil aux questions (et réponses) courantes dans la liste par défaut. Si vous ne trouvez pas ce que vous cherchez, commencez par sélectionner votre version Ability Office , puis affinez-la en saisissant le texte de recherche et/ou la catégorie.

Article de la base de connaissances 34

Cannot uninstall/re-install - error message asking for a patch

Problem: On uninstall, or re-install or attempt to apply a patch, the following error message is displayed:

"This Patch Package could not be opened. Verify that the Patch Package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer."

Cause: Windows Installer, a Microsoft technology, keeps a track of what software has been installed in the registry. This information has been corrupted.

Solution: First attempt to uninstall Ability Office 4 using Start/Control Panel. Next, see the following Microsoft FAQ and run the utility it suggests:

http://support.microsoft.com/?scid=kb;en-us;295823&spid=2488&sid=307

After running the utility, you will be offered a choice of programs. Select Ability Office 4 and click Remove.