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Knowledge base article 149Mail-merge or Label problems
The following is now obsolete. Please check your version - see About from the toolbar - if your version is less than 6.0.14, please see Tools/Check for updates and install the latest. With versions 6.0.14 and later, the following engine updates is not required.
Microsoft Database Engine update
If you are experiencing problems with Mail-merge or Labels in Write, you may need a Microsoft Access engine update. Please view the following page at Microsoft's web site and install the appropriate update:http://www.microsoft.com/en-us/download/details.aspx?id=13255