Ability Office Version 4 is no longer supported
Self help: please see the Version 4 FAQ
The current version of Ability Office is version 6 - the version you are running (version 4) is not eligibale for free technical support. You can upgrade to version 6, which includes free support, here.
To send a query to the support team, please use the Windows Start button: Start/All Programs/Ability Office 4/Tools/Technical support as illustrated in the following screen shot: